Discount Superstore - Frequently Asked Questions

Do I have to register to purchase items?

No you do not need to register to purchase items, but by registering you will be able to store your personal information i.e. address details for a faster checkout on future purchases

Due to the vast number of products, and their ever-changing availability, we regret we do not publish a catalogue.

I am having trouble checking out?

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What payment methods do you accept?

You can pay for your purchase securely through Paypal using your credit or debit card or uk buyers can pay offline with cash or debit card at one of the 17,000 local payzone outlet

How safe are online payments?

Discount DVDs has 2 payment options:

PayOffline is the new Internet payment solution developed to enable consumers to buy goods online without credit cards and pay securely with cash or debit cards offline at any one of the 17,000 payzone stores nationwide.

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry (PCI) Data Security Standard.

What is PayOffline?

Supported by Alliance & Leicester, PayOffline provides an innovative and new way to pay for internet purchases allowing you the customer to shop online and pay offline with cash or debit card at your local payzone outlet.

It uses a barcode system that allows you to make over the counter payments at any participating payment outlet. PayOffline is an easy, convenient and safe method of paying for your online purchases.

Payoffline FAQ:

Q. How much does it cost to make a purchase using PayOffline?
A. Nothing

Q. How do I know the PayOffline web sites are safe?
A. All participating web sites are approved and credit checked by PayOffline prior to joining the scheme so you can be confident that they are genuine sites. Please see our terms and conditions for more details.

Q. I don’t have a printer – how can I use PayOffline?
A. If you don’t have a printer, just make a note of the barcode number and the amount payable that appears on your screen and ask the retailer to key this in manually instead of scanning the barcode.

Q. I’ve lost my barcode – what can I do?
A. You can request for the barcode to be re-sent to you by going back to the site where you have made your purchase

Q. I’ve lost my barcode – am I at risk?
A. Your barcode contains no personal details about you – only your transaction. If someone finds your barcode, all they can do is pay for your purchase.

Q. Does PayOffline delay the completion of my online purchase?
A. Unlike other methods of payment, where a credit or debit card is being used to make an online purchase, your delivery will be dependent on when you make your payment.

Can I pay by cheque or postal order?

We regret not

Do you ship goods to destinations outside of the UK?

Yes. All EU Countries

Do I pay a delivery charge for each item?

UK 1st Class: You will pay £2.50 for the first item and £1.50 for each additional item
UK 1st Class Recorded: You will pay £2.90 for the first item and £1.50 for each additional item
EU: 1st Class Signed For: You will pay £4.50 for the first item and £2.50 for each additional item

Can I spread my payments?

We regret not.

How do I find out how my order is progressing?

You will be automatically emailed with the progress of your order, also you can log into your account for order status report.

How long does it take to process my order?

Products that are currently in stock are normally dispatched within 24 - 48 hours of your cleared payment, but this estimate can vary on some product ranges. In the event that a product has been overlooked, and is currently out of stock, you will be notified of this and we would expect to get your goods to you within 7 - 10 days.

Please note, that due to the nature of the lingerie industry, where very little is manufactured in the UK, the products we offer are imported from the USA. Although UK stocks are obviously kept, items do go out of stock, especially at busy times of the year, timescales are extended as to when items are restocked. Therefore, depending on stock availability, delivery can take up to 7 - 10 working days.

What is your cancellation policy?

You have the right to cancel your order at any time before a confirmed delivery date.

You have the right to cancel your order within 7 working days after receiving your products without giving a reason providing the goods are in the same condition as you received them. The 7 working day cancellation period begins the day after receipt of those goods. You would however have to pay the cost of returning the goods to us..

If you have decided to cancel your order or wish to return your products to Discount Superstore. We will refund your payment within 30 days of cancellation.

What is the returns policy?

Damage In transit

It will be your responsibility to inform us immediately of any damage to delivered goods. Details must be recorded on the delivery documentation, and we must be notified no later than 24 hours after delivery. It is imperative that you do not dispose of any of the packaging as this will be required to affect your claim against the carrier.

Shortage

It is your responsibility to sign for the correct number of packages as shown on the delivery or carrier consignment note. If you suspect that there are items missing from delivery, first check that the order has not been partly shipped. Any shortage must be noted on the delivery note and we are to be notified within 24 hours.

Incorrect Goods

Notify us of any incorrect goods supplied within 24 hours of delivery. If the items are not what you ordered, you must not open the manufactures packaging or use the items. It is your responsibility to notify us.

Non deliveries

All delivery addresses will be copied as per the customer input. If the carrier or post cannot deliver because of incorrect address then we reserve the right to charge an additional supplement. While we try to deliver all goods ordered in accordance with our pledge, we take no responsibility for any consequence of late delivery however caused.

We will not accept liability for goods lost in transit unless we are notified within 2 days from expected delivery date.
We shall accept no liability for shortages, non deliveries, incorrect goods or damaged on delivery outside the stated time scales. Except when extenuating circumstances have prevented the notification within the stated time scale.

Do I have to pay for returns?

Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. If however the goods are faulty then the postage costs will be refunded.

Do you keep my credit card information?

Transactions that involve your personal information (like credit card numbers) are performed securely using SSL secure mode through Paypal. You can verify you're in secure mode from the URL at the top of your browser: https:// - the "s" means "secure" and that the server is encrypting all data over the connection. Normally you will also see a padlock displayed in the lower right hand corner of your browser. Double clicking the padlock will give you more details on our security certificate. Discount DVDs only stores your name and address details, credit card details are not stored or known by Discount DVDs.

Will my details be available to any other companies?

Your details will be passed to our merchant partner for order fulfilment purposes. However, your email address will NOT be sold, rented or disclosed to other companies for marketing.

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